TERMS & CONDITIONS - BACK

PAYMENT

• A 20% deposit is required upon booking, which is non-refundable. The balance must be paid 6 weeks prior to the commencement of the holiday. Should your payment not reach us by the due date we reserve the right to re-let the caravan.

• Payment can be made by any Credit/Debit Card that Paypal can accept or by cheque.  A 4% additional charge will be made to each transaction made by any card, as we have extremely competitive rental prices and are not prepared to absorb the bank charges incurred with such transactions.  We do understand however that many customers would like to pay via this method which is why it is provided.    

• If you wish to avoid additional charges please pay by cheque making them payable to: Mr A K Traynor.

LATE BOOKINGS

• In the case of bookings made within 6 weeks, full payments is required.

CANCELLATIONS

• The booking deposit is non-refundable. Cancellations received within 28 days will be liable to pay 80% of the holiday cost (excluding card transaction costs), and will receive any refund due via cheque.  If any payments have been made by a card, refunds will not be given on any of the card transaction charges, even if we agree to refund some of your holiday cost as stated above.  No refund will be given for cancellations made within 8 days of the holiday start date.

ARRIVAL AND DEPARTURE TIMES

• The caravan will be available from 2pm on the day of arrival on presentation of your booking confirmation and registration form. Collect the keys from the East Gate (directions will be sent with your confirmation letter). You are able to use all the facilities on arrival.

• The caravan must be vacated by 10am on the day of departure. Please leave the caravan in a clean and tidy condition.

SMOKING

• If smoking outside, please dispose of any cigarette ends and do not leave them on the ground outside the caravan. Smoking is not permitted inside the caravan.

ENTERTAINMENT PASSES

• These are included in the cost of your accommodation and can be collected from Guest Services on the day of arrival.

 PETS

• No pets are allowed in the caravan.

BEDDING

• Duvets are provided for all beds; however you are required to supply your own bed linen. Towels/tea towels are not provided.

SERVICES

• Gas and electricity is included in the booking price.

RESTRICTIONS

• Only the persons named on the booking form can occupy the caravan. We are not able to accept bookings from single sex parties or groups predominantly under 21 years of age.

INSURANCE

• We cannot accept liability for personal injury or the loss or damage of your personal belongings; this should be covered by your own holiday insurance.

SPECIAL OFFER

• We are currently giving new customers a free chance to win £1000 with their booking.  This offer is not valid for anybody who has played the Grab-a-Grand promotion before or current E-Lottery members.  Further terms are applicable on the Grab-a-Grand website if you choose to play the free game.